Problem-solving skills - All the empathy and patience won’t matter if you’re not in a problem-solving mindset. Customers can tell, even over the phone, who really cares and who’s just pretending. Dealing with such customers can be a real test of emotional strength, so you need to be able to have healthy coping mechanisms.Įmpathy - Yes, you’ll have stock phrases to go by, but it just doesn’t cut it. Patience - This is especially important when you tend to talk to upset or confused customers who may take time to explain their concerns, not to mention take out their frustration on you. Often, what a customer or client says is just the surface of an underlying problem, such as a complaint or an objection to a sales pitch.
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There are also plenty of free online typing courses that can help.Īctive listening skills - The ability to pay attention to details and unspoken cues is valuable in a call center job. Luckily, getting up to this speed isn’t too difficult.
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Technical skills - At the very least, you should be able to use dialer software and be able to talk to someone while doing basic actions on your computer, like typing call notes or looking over training materials.Īverage or better typing speed - Most call center staffing agencies would expect their reps to type at least 25 words per minute (WPM) or better. Whether you’re helping someone with a complaint or convincing someone to buy a product or service, how well you explain and express yourself is key to de-escalating or clinching that sale. Strong communication skills - Your communication skills are what makes or breaks an interaction with a customer or a client. Here are the skills and qualities you’ll need. Skills and QualitiesĪnybody can train to receive and make calls, but not everyone can be a successful call center agent. These usually cost $20 to $50 depending on the information they require.
Of course, any service-oriented job is a great leg up over other applicants.īackground check - Some companies will ask that you pay for a background check before you get hired. Now that you know the different types of call center jobs you can do, read on to know what you need to apply and start working.Įducation - Most companies don’t require a college degree, though this is certainly an advantage, especially if you have aspirations for higher positions, such as supervising a team of agents.Įxperience - Call center jobs are beginner-friendly you don’t need a lot of experience to be considered for a position. Requirements to Work Call Center Jobs From Home However, your skills and experience are also important factors in your expected salary. In general, outbound call center agents make more than their inbound counterparts. Travel agents, dispatchers, and help desk service agents are examples of jobs where you take both inbound and outbound calls. On the other hand, outbound call center agents are usually in telesales making cold calls, but they may also work as collection agents, survey takers, and appointment setters. The most common position for inbound call center agents is customer service representatives, but inbound agents can also work as technical support agents or virtual receptionists. Inbound agents answer calls from clients or other agents, while outbound agents make calls to clients, businesses, or other agents. Types of Call Center JobsĬall center representatives may work as inbound agents, outbound agents, or both. In this article, you’ll learn about what types of call center jobs you can expect, what you need to start, and where to find work from home call center jobs. If you have excellent listening and communication skills, above-average typing skills, and the patience to talk and build rapport with all types of people, working for a call center may just be the perfect work-from-home job for you. Now, you can answer calls right in the comfort of your own home. In the past, when someone says “call center,” one automatically thought of rows and rows of cubicles of call center agents hunched over computers.
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